Looking for a Few Good Men or Women

Job Duties & Responsibilities:

 - Open and manage service orders from start to when they are completed and ready for invoicing.

- Assist Service Manager with scheduling of Technicians for various open service orders.

- Assist in contacting and securing purchase orders from customers.  As well as any other documentation that may be needed.

- Assist Service Manager with preparing initial paperwork that needs to be done when setting up any new vendor.  Forwarding on to accounting so new vendor set up can be completed in accounting system. 

- Assisting Service Manager in obtaining Certificates of Insurance for subcontractors when needed.

- Compiling an initial customer email reply to all new work orders and/or service orders in order to acknowledge receipt of any service or work order requests from customer.

- Updating customer(s) with status of a service order, material ship dates or any other correspondence that customer should be kept informed of.

- Provide support to the Technicians - i.e., tracking and maintaining status of all work orders - via email correspondence and updating internal CMS system.

- Complete timesheets, service work orders and other paperwork required for this position in an accurate and timely manner.

- Assist with ship date confirmations and be prepared to be able to provide to customers.

- Spearhead an effective and efficient method of communicating when a service order is complete and ready to be invoiced - via email - to Accounting.  Making sure that all pertinent documents are scanned as pdf's and uploaded to OneDrive.

- Assist in receipt of products and materials which are delivered daily to the warehouse.

- Other clerical duties may be assigned.

Skills & Qualifications:

- Minimum of high school diploma

- MicroSoft Office 365 Knowledge Preferred

- Proficient in Excel Spreadsheets 

- Experience with CMS Customer Management Systems a plus

- Must be organized and detail-oriented

- Self starter and can work alone - take initiative to learn the business and office systems

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan - after only 60 days
• 401(k) match upon enrollment-no waiting period
• Company Life Insurance
• Vehicle Allowance / Mileage Reimbursement
• Flexible hours if plausible
• Professional Development Assistance-Training

Job Duties & Responsibilities:

 - Provide accurate controls of special systems start-up and commissioning including point-to-point checkout on projects as Verify correct alarm, annunciation, and other actions by equipment, devices, panels and annunciators of projects.

- Support installation personnel on project sites.

- Provide information and support for other contractors on project site.

- Troubleshoot installation issues during both the startup, commissioning, and servicing of building special systems.

- Provide input to others as requested or required to assist in the accurate estimation, design, installation, startup, commissioning, and training for building systems.

- Ensure timely software backups are created for projects and service.

- Provide service support on existing installations ensuring systems continue to meet existing building occupancy codes.

- Provide service support on existing systems insuring their proper and efficient operation as well as providing ongoing support to the facility's building engineers.

- Complete timesheets, service work orders and other paperwork required for this position in an accurate and timely manner.

- Assist in preparing of as-built drawings and Operation & Maintenance Manuals.

- Assist in turnover of projects from Operations Team to Service Team.

- Assist Sales Team during estimating phase including potential product or system demonstrations.

- Willing and able to be on-call for 24-hour emergency response.

- Other duties as assigned.

Skills & Qualifications:

- Minimum of high school diploma

- Two year technical degree related studies preferred

   * Other technical experience such as military, on-the-job training programs, may meet this requirement as determined by local management.

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan - after only 60 days
• 401(k) match upon enrollment-no waiting period
• Company Life Insurance
• Vehicle Allowance / Mileage Reimbursement
• Flexible hours if plausible
• Professional Development Assistance-Training